Free delivery and collection on all orders.
Refund Policy
We offer a full returns and exchanges policy. You may return or exchange goods at any one of our stores, subject to producing the original receipt and ensuring the product is in its original packaging and condition. Should the product not be in its original packaging, a handling fee of up to 15% of the product’s value may be charged as per the CPA.
In the unfortunate event that your purchased product becomes faulty within the first six months of delivery, you can take it to any of our stores to be inspected. You will be entitled to the following options as per the CPA:
- Have the product repaired.
- Have the product replaced.
- Be refunded for the purchase amount.
If the product is found not to be faulty, you will be liable for all handling and shipping charges, including the collection and the re-delivery of the product to you. You will be liable if the goods are damaged or faulty as a result of misuse, abuse or negligence.
The warranty does not cover any defects caused by foreign objects or connection errors that are not part of the product.
Refunds can take up to 10 days to reflect in your bank account. Should you not receive your refund within 10 days, kindly contact us at info@highlygadgets.com
Goods shipped in error or /Incorrect goods delivered in the unfortunate event that you receive a delivery whereby the goods delivered to you do not match your products or its quantity as per your waybill/purchase order, you agree to notify us immediately upon receipt of such delivery, this can be done through the “My Account” section on the website, to have the incorrect goods collected and the correct goods delivered to you. You are obligated to inform us; nonetheless, we may also inform you within 20 business days after delivery that we delivered the goods to you in error. Thereafter, we will collect the goods delivered in error within 20 business days of notifying you of the error. You may not keep the goods delivered in error, frustrate or impede the reasonable attempts taken by us to retrieve the goods delivered in error within the 20 business days. Where a consumer impedes or frustrates the reasonable attempts taken to recover the goods from him or her, the consumer will be liable for any additional costs of recovery of, or damage to, the goods as a result, and we may institute legal proceedings against the consumer.