Refund & Returns Policy

Last Updated: 16 August 2026

At HighlyGadgets, we want our customers to have a positive shopping experience. This policy explains how returns, refunds and product-related concerns are handled.

Nothing in this policy is intended to limit any rights a consumer may have under applicable South African law.

1. Incorrect, Damaged or Defective Products

If you receive a product that is incorrect, damaged or defective, please contact us as soon as reasonably possible after receiving the order.

Please provide:

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1. Your order number

2. Product name

3. Description of the problem

4. Photographs or videos where appropriate

5. Photographs of the packaging where relevant

We will assess the issue and advise you of the next steps.

2. Products That Do Not Match the Order

If we have supplied a product that is different from the product ordered, please contact us so that we can investigate and arrange an appropriate resolution.

3. Defective Products

If a product develops a fault, please contact us before attempting repairs or modifications.

Depending on the product and circumstances, the product may need to be returned for assessment.

Where a manufacturer warranty applies, the product may be subject to the manufacturer's warranty terms and conditions.

4. Change of Mind

Certain consumer purchases may be subject to cancellation or return rights under applicable South African consumer and e-commerce legislation.

Where a customer requests a return because they have changed their mind, the applicable legal requirements and the condition of the product will be considered.

Products should be returned in accordance with our instructions and, where applicable, in their original condition and packaging.

5. Products That Cannot Be Returned

Certain products may have specific return conditions due to their nature, including products that have been personalised, activated, used in a manner that affects resale, or where return restrictions are permitted by applicable law.

Where a specific product has special return conditions, these will be communicated to the customer where appropriate.

6. Refunds

Where a refund is approved, the refund will generally be processed using the original payment method where reasonably possible.

The time required for the funds to appear in your account may depend on the payment provider or financial institution.

7. Return Shipping

Responsibility for return shipping costs will depend on the reason for the return and applicable law.

Where a product is defective, incorrect or otherwise requires a remedy from HighlyGadgets, we will advise the customer of the appropriate return arrangements.

8. Unauthorised Returns

Please do not send products back to us without first contacting our support team and receiving return instructions.

9. Manufacturer Warranties

Where a product includes a manufacturer's warranty, warranty claims may be subject to the manufacturer's terms and conditions.

HighlyGadgets will assist customers with the applicable process where appropriate.

10. Contact Us

For returns and refunds:

Email: info@highlygadgets.com

HighlyGadgets
South Africa