Shipping Policy

Last Updated: 16 August 2026

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At HighlyGadgets, we aim to provide reliable delivery and clear information about shipping costs and estimated delivery times.

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This Shipping Policy explains how orders are processed and delivered.

1. Where We Deliver

We currently offer delivery within South Africa.

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If you require delivery to an address outside South Africa, please contact us before placing your order.

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2. Order Processing

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Orders are processed after successful payment confirmation.

Orders are generally processed within 2-5 business days, subject to product availability and supplier information.

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Orders placed on weekends or public holidays will generally be processed on the next business day.

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3. Delivery Times

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Estimated delivery times will depend on the product destination, courier service, and availability.

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Estimated Delivery:

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Major Metropolitan areas: (Monday - Friday from 08h00 to 17h00)

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Other areas: (Monday - Friday from 08h00 to 17h00)

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Remote areas: (Monday - Friday from 08h00 to 17h00)

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These are estimates and are not guaranteed delivery dates.

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Unexpected delays may occur due to courier disruptions, weather, public holidays, stock availability, or circumstances outside our reasonable control.

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4. Shipping Charges

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Shipping charges will be displayed during checkout where applicable.

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Shipping costs may vary depending on:

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1. Delivery address

2. Product size and weight

3. Number of products ordered

4. Courier service

5. Remote-area delivery requirements.

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If an additional delivery charge is required because of a remote area or unusual delivery location, we will contact you before proceeding where appropriate.

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5. Tracking

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Where a tracking number is available, it will be provided to the customer through the contact details supplied with the order.

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Customers are responsible for ensuring that their delivery address and contact details are correct.

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6. Incorrect Delivery Information

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HighlyGadgets is not responsible for delays or additional costs resulting from an incorrect or incomplete delivery address supplied by the customer.

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Please carefully check your delivery information before completing your order.

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7. Damaged Packages

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If your package appears damaged when delivered, please take photographs of the packaging and product before disposing of any packaging materials and contact us as soon as possible.

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We may request photographs, videos, or other information to assist with investigating the matter.

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8. Missing or Delayed Orders

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If your order has not arrived within the expected delivery period, please contact us with your order number.

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We will investigate the delivery with the relevant courier or supplier where applicable.

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9. Product Availability

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Although we make reasonable efforts to maintain accurate product availability information, stock can change without notice.

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If a product becomes unavailable after an order has been placed, we will contact the customer regarding the available options, which may include a replacement, alternative product, or refund where applicable.

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10. Contact Us

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For shipping enquiries, contact:

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Email: info@highlygadgets.com

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HighlyGadgets

South Africa